We have a passion for
making other people happy.
We strive for more than customer satisfaction; we believe that a merely satisfied customer is a wasted opportunity. We are dedicated to exceeding customer expectations. Both for our clients and yours.
Integrated into our company culture, this passion has made us many friends along the way. We're on your team to help you succeed. And we believe that to achieve true success, you must first understand your customer. Let's face it: cutting-edge technology and competitive pricing are useless if you are not giving people what they want.
We develop consumer centric research and Quality Assurance (QA) processes to cover the entire spectrum of your customers' wants and needs. This often involves much more than a single-pronged approach, and we will work with you to tailor a program that is right for your business.
Headquartered in Orlando, Barker & Associates has offices on both the east and west coasts to better serve our clients, both in the United States and around the globe.
Ann Barker, R.R.P.
Founder | President
 Ann Barker is founding partner and president of Barker & Associates. She is a tireless advocate for building QA processes that are strategically sharp, unique in their marketplace, and that succeed in connecting with customers in meaningful ways.
Prior to her current role, Ann was Director of Consumer Insight for Starwood Vacation Ownership where she was responsible for "voice of the customer" research, business intelligence, quality assurance, brand compliance, and consumer affairs.
Ann began her career in the vacation ownership industry in 1994 with Global Resorts, Inc. in Las Vegas, Nevada where she served as Vice President of Business Development. The company was acquired by RCI in 1995 and became known as RCI Consulting. In 1998 she joined Ragatz Associates, where she served as Vice President until July of 2005 when she joined Starwood Vacation Ownership. Ann's consulting experience has given her the opportunity to work with numerous domestic and international clients.
She is an active member of ARDA and is currently serving as a member of the AIF Board. She achieved RRP designation in 1999. Email Ann
Chad J. Barker, J.D.
Co-Founder | Vice-President
 Chad is co-founder and vice-president of Barker & Associates. In addition to managing the firm's operations, he oversees the firm's legal and accounting departments. His attention to detail is matched equally by his passion for quality service.
Chad graduated from the Lewis & Clark School of Law and is a member of the Oregon State Bar. Prior to launching Barker & Associates, he worked in the Civil Recovery Division of the Oregon State Department of Justice.
After graduating from the University of Oregon in 2003, Chad had the opportunity to work for Ragatz Associates, the industry's leading real estate market research and consulting firm.
Chad became an active member of ARDA in 2008. Email Chad |
